Help Center
Find answers to your questions and get the support you need to excel in your educational journey.
How can we help you?
We're on a mission to deliver engaging, curated courses at a reasonable price.
Getting Started
Learn how to create your account, navigate the platform, and enroll in your first course with i2xcellence.
Account / Profile
Manage your personal information, update your profile, and customize your account settings and preferences.
Troubleshooting
Find solutions to common technical issues, connection problems, and platform navigation challenges.
Purchase / Refunds
Learn about our payment options, billing cycles, and refund policies for all course subscriptions.
Course Access
Understand how to access your enrolled courses, course materials, and participate in synchronous virtual classes.
Mobile Learning
Access our platform on mobile devices and learn how to make the most of our mobile-friendly features.
Frequently Asked Questions
Quick answers to common questions about our educational platform
For which subjects do you provide educational support?
We offer educational support for a wide range of courses offered by IB, IGCSE, GCSE, O-level, AS and A-level courses.
Do you provide support for courses not mentioned on the website?
Most popular subjects include Mathematics, Physics, Chemistry, and Biology. In addition to these subjects, depending upon the demand, support in other subjects can be offered.
Are the classes offered in groups or one-on-one?
Virtual classes are held in real time both in groups and one-on-one.
What is the maximum group size in a class?
To ensure individual attention, interactivity, and best results, no class in the group has more than 5 students.
What are the timings for group and one-on-one classes?
Schedule is determined after seeking input from students at the time of enrolment.
Are the classes live or pre-recorded?
Our classes are conducted in live sessions, which are recorded in real time.
What kind of hardware do I need to access the classes?
A stable internet connection and a suitable device, preferably a computer, although a tablet or smartphone may also work, are all you need to access our online classes.
Can I access course materials after the live sessions?
Absolutely! You can access lecture recordings at your convenience any time during the whole duration of the course.
How are assessments conducted?
Assessments are conducted both online and offline, typically through quizzes, assignments, projects, and tests.
What support is available for students?
Our dedicated support team is available to assist students with technical issues and general inquiries. Each course has an assigned instructor ready to answer questions and provide academic support, fostering a supportive learning environment.
Do you offer financial aid, scholarships or discounts?
Yes, we offer generous need-based scholarships up to 80% of the fee. We believe that everybody has the right to a good education and that nobody should be left out due to financial difficulty. Those willing to excel in their educational pursuits, but are constrained due to financial issues, are requested to contact us.
How can I contact i2Excellence for further assistance?
For additional questions or assistance, please contact our support team through the "Contact Us" page on our website or send an email to admin@i2excellence.com.
Is there a registration fee?
No, i2excellence does not charge any registration fee.
